Revolutionize your phone support with AI-driven voice agents. Scorchsoft configures ElevenLabs conversational AI systems to deliver lifelike, 24/7 customer service over the phone. As a leading AI phone system setup company, we handle everything from 11Labs webhook configuration to CRM integration—providing you with a custom AI phone system that enhances customer experience and opens the door to broader digital transformation projects.

Call our AI enquiry line to see it in action! +(44) 121 816 0680.

Alternatively, you can try our AI call agent here or at the bottom of your window on this page. We can also integrate with other AI agent systems, such as OpenAI's real-time API to drive rich, engaging, AI lead interactions with your customers.

Frequently Asked Questions about Our AI Phone System Development Services

Q) Can I see a demo of this working?

Yes, you can call our AI telephone system using the number below to see how it works. This is our fully configured phone system, so if you provide your telephone number and email address, one of our team members will call you back to demonstrate the system's full end-to-end capabilities.

+(44) 121 816 0680

Q) What is an AI-powered phone system?

An AI-powered phone system uses conversational AI to handle customer calls. Instead of relying on pre-recorded messages or IVR menus, it uses AI-generated speech to engage in natural, human-like conversations with callers, answering questions, processing requests, and even integrating with business systems like CRMs.

Q) How does ElevenLabs’ conversational AI work in a phone system?

ElevenLabs provides lifelike AI-generated voices that can understand and respond to spoken language dynamically. When connected to a phone system, the AI can listen, process the intent of the caller, and respond in real time. It can also integrate with business software via webhooks and APIs, allowing it to perform actions like scheduling appointments, updating customer records, or escalating complex issues to a human agent.

Q) What are the benefits of using an AI phone assistant?

• 24/7 availability – AI can answer calls anytime, even outside business hours.
• Instant responses – No wait times, reducing caller frustration.
• Seamless CRM integration – AI can retrieve and update customer data automatically.
• Multilingual support – Handle calls in multiple languages.
• Cost savings – Reduce reliance on live agents for routine queries.

Q) Can the AI system transfer calls to a human agent?

The AI itself cannot directly transfer calls like a traditional phone system. However, it can be configured to trigger a webhook that:

• Logs the request in a CRM for a follow-up call.
• Notifies a human agent via email, SMS, or internal chat.
• Creates a callback request so a live representative can reach out.

This ensures a seamless handoff between AI and human support, keeping the caller engaged without being stuck in an endless phone tree.

Q) How does webhook integration work with ElevenLabs conversational AI?

Webhooks allow the AI to send and receive data from other systems in real time. This means that during a call, the AI can:

• Fetch customer information from a CRM.
• Create or update support tickets in a helpdesk system.
• Schedule appointments in a calendar app.
• Trigger automated workflows based on caller requests.

Scorchsoft configures custom webhooks to ensure your AI phone assistant integrates seamlessly with your business processes.

Q) Can this replace our current IVR system?

Yes! Unlike traditional IVR menus that force callers to press numbers, an AI-powered phone system lets people speak naturally. Instead of navigating frustrating menus, customers can ask questions directly, and the AI will understand and respond accordingly.

Q) How long does it take to set up?

Setup time depends on the complexity of your requirements. A basic AI phone system can be deployed within a few weeks, while more advanced integrations (e.g., CRM connections, custom workflows) may take longer. Scorchsoft works with you to tailor the system to your needs and ensure a smooth deployment.

Q) Do I need special hardware to use an AI phone system?

No. The AI system can be cloud-based and works with standard VoIP services, SIP phone systems, or cloud telephony providers like Twilio. If you already have a digital phone system, we can integrate the AI assistant without requiring new hardware. We set up a dedicated Twilio phone number that routes to your AI agent. This number can then forward calls to your phone system either directly or if a call goes unanswered by your team.

Q) Can we customize the AI’s voice and personality?

Yes! ElevenLabs offers a range of ultra-realistic voices, and Scorchsoft can fine-tune the AI’s tone, speech patterns, and personality to align with your brand.

Q) What industries can benefit from an AI phone system?

Any industry that relies on customer phone interactions can benefit, including:

• Customer service & support – Handle inquiries, troubleshoot issues, and free up live agents.
• Healthcare – Appointment booking, patient reminders, and FAQ handling.
• E-commerce & retail – Order tracking, returns processing, and customer support.
• Legal & financial services – Client inquiries, document requests, and automated workflows.

Q) Can this system handle multiple calls at once?

Yes! Unlike human agents who can handle only one call at a time, the AI assistant can scale to handle multiple simultaneous conversations without delays.

Q) How much does it cost to set up an AI phone system?

Costs depend on the level of customization and integrations required. Contact Scorchsoft for a custom quote based on your business needs.

Q) Are AI phone systems flawless?

AI systems are not flawless, but you can set up a review mechanism to check whether the intended approach was followed on a call. This allows you to review unsuccessful calls and make adjustments if needed. Keep in mind that AI can make errors, so carefully consider the specific use case and experiment with your agent to ensure you're satisfied with how it conducts calls.

Q) Can I sign up for ElevenLabs myself to configure my own AI call agent?

Yes, absolutely. If you're technical enough to configure a Twilio API key with Eleven Labs, prompt effectively to create calls, and trigger webhooks, then Eleven Labs provides all the details needed to set up your own AI phone system.

Our service is particularly useful for more advanced use cases, such as triggering a contact form webhook, interacting with your CRM system, or retrieving resources and APIs from your internal systems. This can enable actions like making service call bookings or providing users with relevant information directly from your systems.